AI Customer Support Agent for Software Companies
AI customer support agents trained on a company's help docs (Zendesk, Intercom, Drive, Notion, Confluence) to deflect tickets; built for under $50.
In plain English
My AskAI adds an AI helper to a company's customer support. It learns only from the company's own help pages and documents, and answers common questions on its own. Harder questions go to a person. Software companies pay a monthly fee to get fewer support tickets.
$300K/year (founder-reported on Starter Story, Jun 2024); profile now lists ~$20K/mo
Operator: Mike Heap
A named, real operator ran this and shared results publicly. The figures are their own.
Not disclosed.
The tool stack
Payments
OpenAI API ↗LLM / vision
Supabase ↗Database / auth
Prices are the vendors' published list prices as researched in Oct 2026 and change often — always check the vendor's pricing page.
Step-by-step setup
- Ingest a business's docs and FAQs.
- AI agent answers on web or chat channels.
- Hand off to a human when unsure.
- Subscriptions by messages or agents.
What's automated vs. the human 20%
The machine does
- Core AI generation/analysis
- Billing and onboarding
You still do
- Product quality and support
- Distribution and marketing
- Compliance and edge cases
Overview
AI customer support agents trained on a company’s help docs (Zendesk, Intercom, Drive, Notion, Confluence) to deflect tickets; built for under $50.
Operator: Mike Heap. Website: https://myaskai.com/
Estimated split: about 80% of the work automated, 20% human.
Realistic income
In a Starter Story interview published Jun 2024, Mike Heap reported $300K/year. The founder’s Starter Story profile currently lists about $20K/month (checked Oct 30, 2026). This is operator-reported, not independently verified, and may be out of date. This is one operator’s result, often after months or years of work, and doesn’t predict yours. Check the live source — numbers change.
Risks
- Wrong answers hurt customer trust — needs guardrails.
- LLM costs scale with usage.
- Startup cost and time to first dollar are not disclosed.
*Income figures are illustrative ranges based on public pricing and typical outcomes reported by practitioners, not guarantees. Most new online businesses earn little or nothing at first. Not financial, legal or tax advice.
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